Privacy Policy

1. Scope of this Policy

This Privacy Policy applies to personal information collected through silvanus.in, including information submitted through our contact form and newsletter subscription form, and information you provide when you contact Silvanus using the phone number or email address published on our website.

Our website also contains links to third-party services, including an external online booking platform. Information submitted directly to those third parties may be subject to their own privacy policies and terms.

2. Information We May Collect

Information you provide directly

Depending on how you interact with us, this may include:

• your name;
• email address;
• telephone number when you contact us directly or provide it during a relevant enquiry;
• the subject and contents of a contact enquiry or message;
• your email address and consent/preferences when you subscribe to our newsletter;
• information about accommodation, dining, spa, restaurant, banquet, wedding or other enquiries you choose to send to us; and
• other information you voluntarily provide when communicating with our team.

Website and technical information

When you visit our website, certain technical information may be generated automatically by your browser, device, hosting infrastructure or website technologies. Depending on the tools in use, this may include IP address, browser type, device type, operating system, referring page, pages visited, date and time information and cookie or similar identifiers.

3. How We May Use Personal Information

We may use personal information for purposes such as:

• responding to your questions, requests and enquiries;
• assisting with accommodation, dining, spa, restaurant, banquet, wedding and other service enquiries;
• supporting reservations and guest communications;
• sending newsletters, offers or other promotional communications where you have chosen to receive them;
• operating, maintaining and improving our website and digital services;
• understanding website usage and measuring website performance where measurement technologies are enabled;
• protecting the website, our guests and our business against misuse, fraud or security incidents;
• maintaining appropriate business records; and
• complying with obligations under applicable law.

4. Consent and Lawful Processing

Where consent is required for a particular use of personal data, we aim to request it in a clear manner and use the information for the purpose communicated to you. For example, the newsletter form on our website asks visitors to agree to the Privacy Policy before subscribing.

Where applicable, you may withdraw consent for future processing by contacting us using the details below. Withdrawal of consent does not affect processing that was lawful before the withdrawal, and some information may still need to be retained where permitted or required by applicable law.

We intend to handle digital personal data in accordance with applicable Indian data-protection and information-technology laws, including requirements of the Digital Personal Data Protection Act, 2023 and applicable rules or notifications as they come into force.

5. Cookies, Tags and Website Measurement

Our website may use cookies, tags and similar technologies to support website functionality and to understand or measure website use.

The current website includes Google Tag Manager infrastructure. Google Tag Manager itself is a tag-management technology; the types of information processed can depend on the individual analytics, advertising or other tags configured through it from time to time.

You can manage or delete cookies through your browser settings. If optional analytics or advertising technologies requiring consent are added or activated, appropriate consent controls should be provided where required by applicable law.

6. Online Bookings and Payments

Room links and booking actions on the Silvanus website may redirect you to the external booking service SwiftBook. Once you leave silvanus.in, information you submit to the booking service — which may include guest details, stay dates, room choices, contact information and payment-related information — is also governed by that provider’s privacy and security practices.

Depending on the reservation process, Silvanus may receive booking information reasonably necessary to confirm, administer and provide your stay. Payment-card information may be collected and processed directly by the relevant booking or payment provider rather than by this website.

7. When Information May Be Shared

Personal information may be shared where reasonably necessary to provide a service you have requested or to operate our business, including with:

• booking, reservation and payment service providers;
• website hosting, email, communication, analytics, security and technology providers;
• vendors or professional advisers supporting legitimate business operations;
• government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law; and
• another organisation in connection with a legitimate corporate restructuring, transfer or transaction, subject to applicable legal requirements.

8. Processing Outside India

Some third-party technology, booking, communications or hosting providers may operate infrastructure in more than one country. As a result, personal information processed through such services may be handled outside India, subject to applicable law and the provider’s contractual and security arrangements.

9. Data Retention

We aim to keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate business or reservation records, address enquiries or disputes, and meet applicable contractual, accounting, tax, legal or regulatory requirements.

Retention periods may differ depending on the type of information and its purpose. Information that is no longer reasonably required may be deleted, anonymised or securely disposed of, subject to legal and technical requirements.

10. Information Security

We aim to use reasonable administrative, organisational and technical safeguards appropriate to the nature of the information we handle. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Rights and Choices

Subject to applicable law and the legal provisions in force at the relevant time, you may be able to request access to information associated with you, ask for correction or updating of inaccurate information, request erasure in appropriate circumstances, withdraw consent for future processing, and raise a grievance about the handling of your personal information.

Marketing communications

If you no longer wish to receive newsletters or promotional communications from Silvanus, you may use an unsubscribe option provided in the communication, where available, or contact us at sales@silvanus.in.

Privacy requests

To make a privacy-related request, please contact us using the details in Section 15. We may request reasonable information needed to identify you and understand or process your request.

12. Children’s Privacy

The Silvanus website is intended for a general audience and is not designed to knowingly solicit personal information directly from children. Where information about a child is required in connection with a family booking or stay, it should be provided by or with the involvement of the child’s parent or lawful guardian, as appropriate.

13. Third-Party Websites and Links

The website may link to booking services, map services, social-media platforms and other external websites. Silvanus does not control the privacy practices or security of those third-party services. We encourage you to review their privacy information before providing personal data.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, third-party providers, business practices or applicable law. The latest version will be published on this page and identified by the “Last updated” date.

15. Contact and Privacy Grievances

If you have a question, privacy request or grievance relating to this policy or the handling of your personal information, you can contact Silvanus using the details currently published on our website: